Shipping Policy

Effective date: July 30, 2026

Thank you for shopping with Scent Collection. This Shipping Policy explains our processing, delivery and order-resolution procedures.

Shipping destinations

Scent Collection currently ships to eligible addresses within the United States.

We do not currently offer international shipping. Available shipping destinations and methods are confirmed during checkout.

Order processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during holidays, promotional periods, product launches or other periods of increased demand.

Business days are Monday through Friday, excluding federal holidays.

Estimated delivery

Delivery generally takes approximately 3–7 business days after shipment. Most customers can expect their order within approximately 4–10 business days after placing it.

Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, holidays, product availability, transportation restrictions and other circumstances outside our direct control may affect delivery.

When a more specific delivery estimate is provided in an order confirmation or shipping notification, that estimate applies to the applicable shipment.

Shipping charges

Any applicable shipping charge will be displayed before checkout is completed.

Free or discounted shipping applies only when clearly advertised by Scent Collection and when the order satisfies the stated requirements.

Third-party fulfillment

Some products are stored, packed and shipped on behalf of Scent Collection by third-party fulfillment partners from different locations.

Orders containing multiple products may arrive in separate packages or on different dates. Packaging, carriers, shipping labels and return addresses may vary.

Regardless of the fulfillment location, Scent Collection remains the customer’s retailer and primary point of contact for order-related questions.

Fulfillment packaging

Orders may arrive in packaging supplied by one of our fulfillment partners. External packaging may display the name or branding of a shipping or fulfillment provider.

This does not change the customer’s purchase relationship with Scent Collection.

Tracking information

Once tracking becomes available, customers will receive a shipping confirmation containing the tracking number or tracking link.

Tracking information may take 24–48 hours to update after the carrier receives the package.

Receiving a tracking number does not always mean the carrier has physically received or scanned the package. Allow up to two business days for the first tracking update.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address correction requests must be submitted immediately through our Contact page. We will attempt to update the address, but changes cannot be guaranteed after processing begins.

Scent Collection is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Delayed or lost shipments

If tracking has not updated for several business days or a package appears lost in transit, contact Scent Collection through our Contact page.

We will review the tracking information and work with the fulfillment partner or carrier to investigate.

When a package is confirmed lost before delivery, our primary resolution is a replacement. If replacement is unavailable, we may provide store credit, a comparable product or a refund when required.

Packages marked delivered

When tracking shows “delivered” but the package cannot be located, customers must first:

• Check the mailbox, porch, side doors and other possible delivery locations.
• Ask household members, neighbors or building management.
• Allow one additional business day in case the carrier scanned the package before completing delivery.
• Contact the carrier using the tracking number.

Scent Collection does not automatically refund or replace packages marked delivered. We will provide available information and assist with a carrier investigation.

Damaged or leaking packages

Customers must inspect their order promptly after delivery.

Claims involving damage, leakage, defects or an incorrect product must be submitted through our Contact page within seven calendar days of delivery.

The claim must include:

• The order number.
• Clear photographs of the product.
• Photographs showing the damage, defect or leakage.
• Photographs of the shipping box and internal packaging.
• A clear photograph of the shipping label.

Customers must retain the product and all original packaging until the claim is resolved. Do not discard or return a product unless Scent Collection provides written instructions.

Shipping delays and order cancellation

If we cannot ship an order within the promised timeframe, we will provide an updated estimate when available.

The customer may accept the revised timeframe or cancel the unshipped order for a refund to the original payment method.

Contacting us

For shipping assistance, use the Contact page on the Scent Collection website and include the order number.