Return Policy

Refund and Return Policy

Effective date: July 30, 2026

All sales are final

Because fragrances are personal-use products and may be subject to hygiene and transportation restrictions, all purchases from Scent Collection are final sale.

We do not accept voluntary returns or exchanges, including returns of unopened products.

Refunds, returns or exchanges are not provided for:

Change of mind or buyer’s remorse.
Dislike of the fragrance or scent notes.
A fragrance smelling different from what the customer expected.
Fragrance longevity or projection preferences.
Purchasing the wrong product.
Duplicate orders placed by the customer.
Price changes or promotions introduced after purchase.
Personal sensitivities or allergic reactions.
Opened, sprayed or used products.
Unopened products that arrived as ordered.
Damage caused after delivery through misuse or improper storage.
Packages delivered to an address incorrectly provided by the customer.

Amazon currently identifies both Bella Vita Honey Oud and Juicy Couture Just Moi as non-returnable, while still allowing remedies for products that arrive damaged or defective.

Limited problem-order exceptions

Scent Collection will review claims involving:

A product that arrived damaged, defective or leaking.
A product different from the item ordered.
A confirmed package loss before delivery.
An order Scent Collection cannot fulfill.

Visible shipping damage, leakage, missing products or incorrect products must be reported through our Contact page within 24 hours of recorded delivery.

A defect that could not reasonably have been discovered during the initial inspection must be reported within seven calendar days of delivery.

Claims must include the order number and clear photographs of the product, shipping box, internal packaging and shipping label. Customers must retain the product and packaging until the claim is resolved.

Approved claims will be resolved through replacement whenever the product is available. A refund is not provided when an appropriate replacement can be supplied.

Submitting a claim does not automatically guarantee approval. Claims are reviewed using the photographs, tracking records and fulfillment information provided.

Resolution of approved claims

For an approved damaged, defective, leaking, lost or incorrect-item claim, Scent Collection will provide a replacement whenever the same product is available.

A refund is not offered when an appropriate replacement can be provided.

If replacement is impossible because the product is unavailable, Scent Collection may provide store credit, a comparable replacement or a refund to the original payment method, depending on the circumstances and applicable law.

QAWAFI similarly requests damage, leakage, defect and incorrect-item claims within seven days and provides a replacement, credit or refund depending on the situation.

Order cancellations

Orders begin processing quickly. Cancellation requests must be submitted immediately through our Contact page.

A cancellation is not guaranteed. Once an order has entered processing or shipped, it cannot be canceled.

If Scent Collection approves a cancellation before fulfillment, payment will be returned to the original payment method.

Unavailable products and fulfillment delays

If a product becomes unavailable, Scent Collection may offer a comparable alternative or allow the customer to wait for restocking.

If we cannot ship within the promised timeframe, the customer may accept the revised delivery estimate or cancel the unshipped order for a refund.

Unauthorized returns

Do not mail a product back without written return authorization. Unauthorized returns may be refused and will not qualify for a refund.

Legal rights

This policy does not limit consumer rights that cannot legally be waived. Any refund required by applicable law will be returned to the original payment method.